Welcome to the official website of ICEPACK REFRIGERATION PTY ​​LTD! We are committed to providing customers with efficient and reliable transportation services to ensure that your products are delivered safely and in a timely manner. Please read the following transportation terms carefully to better understand our transportation policy.
1. Transportation service scope
ICEPACK REFRIGERATION PTY ​​LTD provides delivery services across Australia, including urban and remote areas. Our goal is to ensure that every order is delivered smoothly.
2. Transportation partners
We work with the following transportation companies to ensure the safe delivery of your order:
Australia Post – Provides standard and expedited services nationwide.
TNT Express – Suitable for orders that need to be delivered in a timely manner.
StarTrack – Provides efficient delivery solutions for corporate customers.
3. Processing time
All orders will be processed within 2 working days after confirmation. After processing, you will receive a confirmation email with detailed information about the shipment and tracking number.
4. Shipping options and delivery time
We provide the following shipping options:
Standard shipping:
The estimated delivery time is 4 working days. The exact time may vary depending on the specific destination.
Expedited Shipping:
The estimated delivery time is 2 business days. This option is for orders that need to be delivered quickly.
5. Shipping Calculation
The shipping cost will be calculated based on the weight, volume and distance of the destination of the order and will be displayed at checkout.Â
6. Tracking Information
After shipment, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your package in real time on the website of the relevant shipping company.
7. Damaged or Lost Package
If your package is damaged or lost during transportation, please contact our customer service team within 48 hours of receiving the package. We will assist you in making the necessary claims.
Thank you for choosing the services of ICEPACK REFRIGERATION PTY ​​LTD! We are committed to providing you with quality products and services.