At ICEPACK REFRIGERATION PTY LTD, we are committed to providing customers with high-quality silicone ice packs and an excellent shopping experience. To ensure that our customers can fully understand our products and services, the following are answers to some frequently asked questions and related terms:
1. Product Quality Assurance
All of our silicone ice packs are made of food-grade materials and meet international safety standards. During use, if you find any quality problems with the product, please contact us in time and we will provide free replacement or refund services.
2. Instructions for use
Please read the instructions for use of each silicone ice pack carefully before use. To ensure the best effect, it is recommended to freeze the ice pack in the refrigerator for 4-6 hours before adding it to drinks or food. Please avoid heating the ice pack directly or placing it in a high temperature environment.
3. Cleaning and Maintenance
Our silicone ice packs are durable and easy to clean. It is recommended to hand wash with warm water and a small amount of neutral detergent, and avoid using strong acid or strong alkaline detergents to avoid material damage. After washing, please dry it in a cool place away from direct sunlight.
4. Shipping & Delivery
Order processing time is usually 2 business days, and specific delivery time may vary by region. We offer a variety of courier services for you to choose from, and the relevant shipping costs will be displayed at checkout.
5. Return Policy
If the silicone ice pack you received is defective or damaged, or you are not satisfied with the product, you can request a return or exchange within 14 days of receiving the product. Please ensure that the product is unused and in the original packaging. Please contact our customer service to request a return or exchange.
6. Customer Support
If you encounter any problems with the product or have questions about our policies, please feel free to contact our customer service team. We will be happy to provide you with help and support.